Refund & Replacement Policy – The Bala Silks 💛
At The Bala Silks, every saree and dress is carefully inspected before packaging to ensure top-notch quality. Your satisfaction is our priority, and we are here to help in case of any genuine issues.
1. No Refunds
We currently do not offer refunds for any purchases. Please review the product details carefully before placing your order.
2. Replacement for Damaged or Defective Products
If you receive a damaged or defective item, we are happy to offer a replacement. 💫
To be eligible for a replacement:
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📸 Share a complete unboxing video, clearly showing the issue.
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The video must be sent within 2 days of receiving the parcel.
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Upon verification, we will arrange a replacement of the same product or one of equal value.
✅ Note: No replacement will be processed without a valid unboxing video.
3. Color, Texture & Material Disclaimer
Please note the following before making your purchase:
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🎨 Slight color variations may occur due to lighting, device screen settings, or photography. This will not be considered a defect.
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👗 Texture, feel, and drape of the fabric may vary based on material type and personal perception. These variations are not valid reasons for return or replacement.
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📋 Fabric details, color, and design specifications are clearly mentioned in each product description. Please review them thoroughly.
4. Final Note
We value your trust and strive to deliver products that reflect the richness of tradition and quality craftsmanship. Thank you for choosing The Bala Silks – your support means the world to us. ❤️🦚✨